Lightspeed (R-Series) Common Errors

Could not Fully refund Customer Deposit and/or Credit Memos to Customer From Account.

• Refunding Funds from Customer Account to Customer, could not be completed due to not enough funds on a NetSuite Customer Deposit or Credit Memo in order to create a Customer Refund back to the Customer in question.

• Find out why the Customer does not have the needed Customer Deposit or Credit Memo with funds on account to refund from account to the customer. If needed, Create the needed ON ACCOUNT funds in NetSuite VIA Customer Deposit or Credit Memo so the Refund FROM Account to the Customer can be completed
  OR
  If not needed, Mark the Request as Completed in the "In8 Lightspeed Queue (LS to NS)" List

Code: USER_ERROR - Details: Illegal ID. Please enter a name.

• The Illegal ID is because the Auto-Generated Numbers is not enabled and the Customer being update Has the Same Names or Company name (that is used for the Customer ID when Auto-Generated Numbers is NOT enabled) as another Customer

• In some cases the Customer On the order does not have any name or company value to create the customer that results in the Records Customer ID when the Auto Generated Numbering is not enabled

• Recommendations is to enable Auto-Generated Numbering for Customer, and do a UPDATE ALL when enabling to make all Customer IDs a Unique Number so customers with Same Company Or Names can be created in NetSuite.

• Make sure that all Customers create in Lightspeed Have either First and Last Name or Company listed on them

To Correct a Payload without any value, 1st make sure the Value is updated in Lightspeed Customer

then on the Payload found under

Edit Payload

With Quotes before and after enter the Values needed

then the payload can be reprocessed from Transation Dashboard

Details: Error: Item Not found. LS Item Id: <Lightspeed ID>

The Item most likely was directly Created in Lightspeed and not following the Integration standard to Sync all Items from NetSuite as the Master system.

There is no Item in NetSuite that has that Lightspeed ID in the In8Sync SubTab > Lightspeed Ids Sublist in order to find the item

Fine the Item in NetSuite it should be Connected with and the Lightspeed ID listed in the Lightspeed Ids Sublist against the Item in Lightspeed via the URL “id=”.

If the NetSuite and Lightspeed Item have the same Lightspeed ID and the Payload has a different ID, then the Lightspeed May have Duplicate that should be archived and the Payload Item ID changed to the One the NetSuite Item holds.

If the Archive item is listed ID is in NetSuite make sure the NS listing is updated

Make sure Items only Sync from NetSuite and not getting created Directly into Lightspeed

Code: USER_ERROR - Details: Please configure the inventory detail for this line.

Inventory Status is enabled and there is not enough stock QTY available to create the order one of the items

Get the NetSuite Stock Adjustment into NetSuite to have enough Stock QTY available for the QTY of the items being Sold. Place back to Pending after to Process again

Could not Fully Apply All Credit Account Amount and to invoice.

Looking for Available Customer Deposit or Credit Memo to Apply to the Invoice for the Credit Account payment could not be found

Ultimately, the Payload can be put into Completed Status as those invoice, per business process is to invoice Customer Later, or find out why there is not enough credit on customer in NetSuite.

429

LS response to Request when the Bucket was too full and we need to re-request

Code installed to retry when seen. Generally can be ignored

Details: Error: Transfer order does not have item. Cannot create a TO.

The TO pulled from LS has not Items on the TO

Confirm the TO in LS does not have Items. Mark Completed if confirmed

Code: THE_TRANSACTION_DATE_YOU_SPECIFIED_IS_NOT_WITHIN_AN_OPEN_ACCOUNTING
_PERIOD_CLICK_OK_TO_CHANGE_THE_TRANSACTION_DATE_TO_A_DATE_WITHIN
_AN_OPEN_PERIOD -
Details: The transaction date is not within an open accounting period.
One or more fields on this transaction can trigger inventory costing calculations in a closed period.
Click Go Back, then do one of the following:<li>Change the transaction date to a date within an open accounting period.</li><li>Cancel edits that affect the General Ledger if this is an existing transaction.</li>

The Sale Date we are trying to set on the Transaction Date in NetSuite, there is no accounting period open to create the Transaction for that Date period

Get the accounting period open and put the Payload into Pending again or Sync from Transaction Dashboard