Shopify DirectConnect - Out of the Box Features

Requirements:	Oracle NetSuite	External Application
Platform	Minimum Starter Edition	Shopify

Product Features (out of the box - setup & configuration required)
1. Key features
  - Managed 100% within your NetSuite account. No middle-ware
  - Managed support and setup
  - Shopify risk management supported
  - Multi currency support
  - Order shipments from NetSuite sync to Shopify immediately
  - Other data sync run on scheduled every 15 minutes
2. Basic Flows
  - Customers - Bidirectional
  - Orders - Shopify to NetSuite
  - Product & Inventory - NetSuite to Shopify
    - Multi-Location Stock Update Support - NetSuite to Shopify
  - Basic/Advanced Promotions - NetSuite to Shopify
  - Refunds
    - POS Channel - Shopify to NetSuite
    - All Other Channels
      - NetSuite to Shopify
      - Shopify to NetSuite
        No Loop or Returnly included in Flow, requires other integration or Customization
  - Shipment Tracking
    - NetSuite Fulfillments - NetSuite to Shopify
    - Shopify App Fulfillment - Shopify to NetSuite to create Fulfillment
      - No Serial Numbers Support
      - Limited support for Lot Numbers/Bins
  - Gift Certificates
    - Shopify → NetSuite
      - Gift Cards on Shopify orders
      - Manual created or app created Shopify gifts cards. (Shopify Plus Required*)
    - Omni-channel: NetSuite → Shopify (Shopify Plus Required*)
      - (Requires Customization NOT OUT OF THE BOX* when NetSuite to Shopify)
      - No Omni Channel out of Shopify to NetSuite > other systems, Shopify does not supply full Code
  - Point of Sale (POS) integration
3. Advanced Add-ons (additional configuration required)
  - Automated payment reconciliation - Shopify Payments
  - Returns Portal (direct NS Connection) - Customer return authorization form in Shopify creates NetSuite RMA record
  - Customer specific pricing from NetSuite is displayed and used in Shopify (Requires Being able to Sync Items from NetSuite to Shopify
    Also Sync Customer/Contacts from NS to Shopify (No Duplicate Emails)
  - Customer default price level
  - Item specific pricing
  - Group pricing
  - Quantity based pricing
  - Multi-Currency
  - Variable product sync for non-matrix items (requires item setup training)
Shopify Limitations that may affect integrations
1. Variable Products has a maximum of 100 variants in Shopify
2. Variable Product may have up to 3 options MAX
3. Shopify limits new variant creation to 1000 per day (Shopify Plus excluded from this rule)
4. Wholesale sales channel in Shopify has no API support for customer pricing rules
5. Gift Card API only available with Shopify Plus ONLY!
  1. Apps that Create Manually Created Gift Cards that will That Require Shopify PLUS
    1. Rise AI
    2. Returnly
    3. Loop
Sync Frequency
1. Shopify to NetSuite
  - Every 15 Minutes
    1. Customers
    2. Customer/Order
    3. Products
    4. Manual Gift Cards (Shopify Plus Only)
  - Every 4 hours
    1. Shopify Payments Payout Daily Data
2. NetSuite to Shopify
  - Real-time
    1. Customers
    2. Products
  - Scheduled on and On Demand
    1. Inventory Stock updates